Terms of Service
Effective date: 25 August 2026
These Terms of Service (the "Terms") govern your access to and use of the Lockbox service (the "Service"), which is owned and operated by Ironwood Software Inc. ("Ironwood," "we," "us," or "our"), a corporation based in Kitchener, Ontario, Canada.
By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service.
The one section to read is Section 9. Lockbox reduces risk; it does not eliminate it. No email-security product catches every attack. You remain responsible for independently verifying anything consequential — especially payment, trust-account, or closing instructions — through a channel you already know to be genuine.
1. Eligibility
You must be at least 18 years of age and able to enter into a binding agreement. If you are accepting these Terms on behalf of a brokerage or other organisation, you represent that you have authority to bind it, and "you" refers to that organisation.
2. Your Account
- You are responsible for maintaining the confidentiality of your account credentials, and we strongly recommend enabling two-factor authentication.
- You are responsible for all activity that occurs under your account.
- You agree to provide accurate, current, and complete information and to keep it up to date.
- You must notify us immediately at [email protected] if you suspect unauthorised use of your account.
- You may connect only mailboxes you own or are authorised to administer.
We are not liable for loss or damage arising from your failure to safeguard your account credentials.
3. Description of the Service
Lockbox connects to mailboxes you authorise, analyses incoming messages, assigns a verdict, may move messages it considers dangerous out of your inbox, and notifies you about what it held. We may add, modify, or remove features over time, and will give reasonable notice before removing something significant.
4. Acceptable Use
You agree not to:
- connect a mailbox you are not authorised to access;
- violate any applicable law, regulation, or third-party right;
- impersonate any person or entity, or misrepresent your affiliation;
- attempt to gain unauthorised access to the Service, other accounts, or related systems;
- interfere with or disrupt the Service, including by introducing malicious code;
- submit content designed to manipulate or degrade our detection systems or the AI providers we use;
- use automated means to access the Service without our written permission;
- reverse-engineer or attempt to derive the source code of the Service, except as permitted by law; or
- resell, rent, or sublicense the Service without our written permission.
5. Your Content
You retain all rights in your email and any other content you submit to the Service ("Your Content"). By using the Service, you grant Ironwood a worldwide, non-exclusive, royalty-free licence to receive, process, analyse, store, and display Your Content solely to the extent necessary to operate and provide the Service to you, as described in the Privacy Policy. That licence ends when you delete the data or close your account.
The Lockbox software, brand, detection logic, and documentation are and remain the property of Ironwood. Nothing in these Terms transfers ownership of them to you.
6. Third-Party Services
The Service depends on your email provider — Google, Microsoft, or an IMAP host — and on the sub-processors listed in our Privacy Policy. Your use of those services remains governed by their own terms. Ironwood is not responsible for their availability, security, or decisions, including where a provider revokes our access or changes an API in a way that limits what Lockbox can do.
7. Fees and Subscriptions
- New accounts include a 30-day free trial. No charge is made during the trial, and no payment details are collected until roughly a week before it ends.
- After the trial, the plan you selected bills automatically at the published rate in Canadian dollars, plus applicable taxes, until you cancel.
- You may cancel at any time in Settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- Unless required by law, fees already paid are non-refundable. If you believe we have failed to provide the Service, write to us — we would rather resolve it than argue.
- We will give at least 30 days' notice by email before a price change affects you.
- If a payment fails, we may suspend the Service after notifying you and allowing a reasonable period to resolve it.
8. Service Availability
We strive to keep the Service available at all times, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, updates, or factors outside our reasonable control, including outages at your email provider.
9. No Guarantee of Detection
This section is important. Please read it.
Lockbox is a risk-reduction tool. It will miss some malicious messages (false negatives) and will sometimes hold legitimate ones (false positives). Attackers change their methods constantly, and no detection system — ours or anyone's — catches everything.
Accordingly, you must not treat a "clean" verdict as confirmation that a message is safe. You remain responsible for independently verifying instructions that carry financial or legal consequence — in particular any request involving payment details, trust-account instructions, or closing documents — using a phone number or contact you already know to be genuine, and never one supplied in the message itself.
Lockbox does not replace your own professional judgment, your brokerage's policies, or the verification obligations imposed on you by your regulator.
10. Disclaimer of Warranties
The Service is provided "AS IS" and "AS AVAILABLE". To the fullest extent permitted by law, Ironwood disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will detect any particular threat.
Some jurisdictions do not permit the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these Terms limits rights you have under applicable consumer-protection legislation.
11. Limitation of Liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or lost data.
Ironwood's total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the fees you paid us in the twelve months preceding the event giving rise to the claim, or (b) CAD $100.
Without limiting Section 9, Ironwood is not liable for losses arising from a malicious message the Service failed to detect, or from a legitimate message the Service held.
12. Indemnification
You agree to indemnify and hold harmless Ironwood against claims, damages, and reasonable legal costs arising from your breach of these Terms, your misuse of the Service, or your connection of a mailbox you were not authorised to access.
13. Suspension and Termination
You may stop using the Service at any time by cancelling and disconnecting your mailboxes. We may suspend or terminate access where you breach these Terms, where your use poses a security or legal risk, for non-payment, where required by law, or if we discontinue the Service — with notice where reasonably possible, and immediately where necessary to protect the Service or other users.
On termination, your right to use the Service ends and we delete your data as described in the Privacy Policy. Provisions that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination.
14. Governing Law and Disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. The courts of Ontario have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction, and nothing here removes any right you may have to bring a claim in the courts of your own province or country of residence.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Effective date" at the top of this page and, where the changes are material, provide additional notice by email or in-product notification at least 30 days before they take effect. Continuing to use the Service after that means you accept the revised Terms; if you do not, you may cancel and we will refund any unused prepaid period.
16. Contact
Ironwood Software Inc.
Kitchener, Ontario, Canada
Email: [email protected]